We’re really looking forward to seeing you in our Support Centre real soon! And our Club teams are really excited to meet you too!
As you’re working in one of our Support Centre roles, you might be in the Hub, in one of our Clubs, or working remotely on your first day – but here’s what to expect.
We like to keep things simple around here…
We know that not everyone starts on the same day, nor does everyone head to the Buzz Hub on their first day either but we still want you to have the best induction!
Alongside your new Line Manager we will work out where you need to be on your first day. Your Line Manager will prepare an Induction Plan for you which typically lasts a couple of weeks (dependent on the nature of your role).
Your Line Manager will share this with you ahead of your first day so you know what to expect but here’s a snapshot of the key parts of your induction that will be planned in for you.
Your first day is all about helping you settle in. It’s about welcoming you to the business, meeting key people in your team and making sure you have all your equipment set up and ready to go.
If you’re with us in the Hub then your Line Manager will take you on a tour, get you your pass and show you how things work, but if not don’t worry… there’s plenty of time for you to see it next time you’re in the Hub.
For everyone who joins us we hold a Welcome Induction. This is our corporate induction where we tell you a little bit more about who we are, what we do and how we work around here. We will organise this with you and your Line Manager and get it all booked in.
Every 4 weeks the Exec Team deliver a Hub Huddle. This is their opportunity to share what’s happening in the business and how we’re performing. As part of your induction, you should attend at least one of these. Whilst you can dial in virtually – they are even better in person!
Understanding our Clubs is vital to the role that you do! Whether you’re working in our finance teams or you’re part of our Customer Services team we’re all here to deliver the best Customer Experience and become the Nations No 1 Choice for Bingo. During your first couple of weeks you’ll be expected to head out to Club with the main aim being to understand how they deliver that great Customer Experience.
Towards the end of your Induction, you’ll be expected to visit Clubs again (doesn’t need to be the same one!) but this time it’s about understanding how your role fits in; what is it that you do that supports the Club and understand how you can work better together. Club visits are important and this is one thing that we see is a Non Negotiable during your Induction so make sure you plan ahead!
We recognise that having a choice of where you work really helps your commitment and productivity, so we encourage our support teams to work in a Hybrid way if that works for you. But! we don’t want you to feel lonely or out on your own, so the Hub is available for you to work from at any point (insert Hub opening hours).
We also don’t want you to lose sight of how powerful getting together as a team can be. So whilst we love, and fully support Hybrid working, we also want to see your smiley face at the Buzz Hub or at other events, as and when you’re needed. We know how important it is to see each other in person sometimes, and we also really want to give you the opportunity to network and socialise with people around the business.
here’s the answers you need
We’d love you to be at the Hub, but we know that’s not always possible. Your Line Manager will work with you ahead of your start date and plan in what’s best.
Car Parking
There are some car parking spaces available, speak to your Line Manager about booking a space before your first day.
Our business is smart casual therefore please do come comfortably dressed to represent that.
Ahead of your first day you should receive your Welcome Kit from us… a little welcome on board box of goodies, your induction plan and all your IT equipment.
In your IT box you should have everything you need to get set up and logged in.
If you’re not on site with us for your first day, don’t panic, your Manager will give you a call and walk through your IT set up to make sure you’re all sorted. If you’re on site, we’ll be on hand to guide you.
No one’s first day will be the same at Buzz because we build it around you and your team. Our aim is that by the end of that day you have your kit, your set up and ready to go and you’ve spent some time with your Line Manager going through your plan for the next few weeks.
The Hub is open 6:30am – 11:00pm, 7 days per week.